HYUNDAI MOTOR GROUP | GLOBAL WEBSITE

Privacy Policy

General information

This privacy policy (the 'Policy') describes the Personal Data which Hyundai Motor Group Innovation Center in Singapore Pte. Ltd. and its related entities (collectively, 'HMGICS', 'we' 'us' and 'our' in this Policy) collects about you and that of any other individual (e.g., alternative drivers or passengers) and how HMGICS uses, discloses and protects this Personal Data.

By visiting or using any of the websites or mobile applications on which this privacy policy or a link to this privacy policy appears (collectively, our 'Site') or by providing us with your Personal Data whether online or offline including at our (or our third party partners’) dealerships, workshops or other physical locations (collectively, our 'Premises'), you consent to the collection, use and disclosure of your Personal Data for the purposes described below, and will be bound by the terms of this Policy.
  1. Definitions

    For the purposes of this Policy:
    'Personal Data' means data, whether true or not, about an individual who can be identified: (1) from that data;  or (2) from that data and other information to which the organisation has or is likely to have access; and

    'process', 'processed' and 'processing' means the carrying out of any operation or set of operations (whether or not by automatic means) in relation to Personal Data and includes collection, generation, creation, recording, organization, storage, adaption or alternation, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction.
  1. Scope of this Policy

    This Policy applies to all Personal Data in our possession or under our control, including Personal Data in the possession of organisations which we have engaged to collect, use, disclose or process Personal Data for our purposes.  HMGICS may collect such Personal Data about you using the methods set out in section 4 of this Policy.
  1. Personal Data collected by HMGICS

    HMGICS may collect the following types of Personal Data:
    • Identity and Contact Data, such as your name, age, gender, national identification number, residential address, telephone number, e-mail address, photograph, date of birth, country of nationality or residence, passport number, driving licence details, and other Personal Data concerning your identity.  We only use your passport number and other national identification information where this is required by law, or where we need to verify individual identities to a high degree of fidelity;

    • Financial and Payment Data, such as your bank account, credit/debit card numbers, insurance and loan data, and other related billing or payment information;

    • Visual image and Voice Data, such as photos and videos recorded on CCTV surveillance and voice recordings;

    • Vehicle Data, such as car registration number/licence plate number and car chassis number (VIN);

    • Vehicle Behavioural Data, such as GPS location, speed, vehicle efficiency, wearing of safety belt, driver behaviour, battery usage, battery life, battery charging history, nearest charging points and workshop;

    • Survey Data, such as general enquiries and your responses provided to the personal feedback and surveys; and

    • Profile, Usage and Technical Data, such as passwords to our Sites(s), your preference in receiving marketing information from us, your communication preference, information about how you use our Sites(s), IP address, login data, browser type and version and device type.
  1. How we collect your Personal Data

    We use different methods to collect Personal Data about you, including the following:

    Direct interactions.

    You may give us your Personal Data by filling in forms or by corresponding with us by post, face-to-face, phone, email, on our social media platforms, and Site(s) or otherwise. We may also directly collect Personal Data in other ways, including when:
    • You create an account on any of the Site(s);

    • You make a purchase from us, make a pre-booking or book a test drive;

    • You enter into an agreement with us;

    • You attend events hosted by us;

    • You request marketing to be sent to you; and

    • You contact us to give us feedback or make an enquiry.


    Automated technologies or interactions.
    • As you interact with our Site(s), we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this data by using cookies, server logs and other similar technologies. The foregoing technologies are required to allow certain functions on our Site(s) (where applicable) to function; and

    • As you use your vehicle, we may automatically collect Vehicle Behavioural Data through the IOT device that has been installed in your Vehicle.

    • Third parties or publicly available sources. We may receive Personal Data about you from various third parties (such as through our agents, partners or services providers or distributors, including banks, insurers and/or charging point operators) and public sources, including financial and transaction data from providers of technical, payment and delivery services.
  1. How we use your Personal Data

    Your Personal Data is generally processed by us as necessary for purposes directly related to our functions and activities. This includes any one or more of the following purposes:

    • Carrying out our obligations arising from any contract entered into between you and us;

    • To provide you with services including after-sales and maintenance services;

    • To help us verify your identity for the purposes of processing and administering any membership application, registration, pre-booking, purchase or services;

    • Processing, confirming, providing and charging for bookings of test drive appointments, new vehicle purchases and/or vehicle trade-ins;

    • To conduct market research, customer profiling and customer insights;

    • To carry out profiling and statistical analysis to improve the services provided to you, including matching the information you provide through different channels to understand how we can serve you better;

    • To enable you to log in using your account on the Site(s) (where applicable) and to maintain and administer your account on the Site(s);

    • To inform you of changes to our programmes, policies, terms and conditions, Sites(s) updates and other administrative information;

    • To prevent, detect and investigate security incidents or breaches, crime, including fraud, and analysing and managing other risks;

    • To customise the Site(s) and their content to your particular preferences and to send you information in relation to your account on the Sites(s);

    • To conduct surveys, questionnaires and requests for feedback and improving and further developing our products and services and those of our business partners;

    • Processing or using your personal data in connection with any collaboration or initiative with our business partners;

    • To improve the content and security of our Sites(s);

    • For the development and improvement of vehicles, products and services;

    • To respond to your queries, requests, feedback and complaints;

    • For promotional, marketing and publicity purposes;

    • For quality assurance, training and audit purposes;

    • To meet the requirements of any applicable laws/regulations, enforceable governmental request or court order;

    • To manage the safety and security of our Premises and services;

    • To detect, prevent or otherwise address security or technical issues in connection with services provided through the Site(s);

    • To provide you with updates in relation to your purchase from us; and/or

    • Other incidental purposes related to or in connection with the above-listed purposes or for such other purposes notified to you on or before collection or use of the Personal Data.
  1. Disclosure of your Personal Data

    In order to conduct our business activities including carrying out one or more of the purposes set out in section 5 of this Policy, we may disclose your Personal Data to one or more of the following third parties:

    • Our agents;

    • Our authorised service providers such as marketing partners and web analysis companies, and their business partners;

    • Our auditors and professional advisors;

    • Our business partners;

    • Our underwriters and insurers;

    • Law enforcement and government agencies;

    • Any person to whom disclosure is permitted or required by any applicable laws/regulations, enforceable governmental request or court order; and/or

    • Any companies comprised in our group.
  1. Consent

    Unless the applicable laws or regulations allow otherwise, we will obtain consent from you for our collection, use, processing and disclosure of your Personal Data.  Where you provide Personal Data about another person other than yourself (eg., an alternative driver of a vehicle), you represent that you have valid authority to do so and have obtained all necessary consents from such person to the collection, processing, use and disclosure by us of their Personal Data and you must make that  person aware of all matters listed in this Policy.

    You can withdraw such consent at any time by contacting our data protection officer at the contact details set out in section 15 of this Policy.

    This withdrawal of consent may result in our inability to provide the relevant products or services to you.
  1. Links to third-party websites

    We may provide links to third-party websites on the Site(s). Your use of such third-party websites will be subject to their privacy policies and we do not accept any responsibility or liability for these policies. We encourage you to read the privacy policies on the other websites you visit. As we cannot control or be responsible for the policies of other sites we may link to, or the use of any data you may share with them, you access these third-party websites at your own risk.
  1. Cookies and other tools

    General

    When you visit the Site(s) we collect information about you using cookies, tracking pixels and other similar tools and technologies. Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to recognise you when you return and help us provide a customised experience and may enable us to detect certain kinds of fraud. In many cases the information we collect using cookies and other tools is only used in a non-identifiable manner without reference to personal data. For example, we may use information we collect to better understand website traffic patterns and to optimise our website experience. In some cases we may associate the information we collect using cookies and other technology with your personal data. Our business partners may also use these tracking technologies on the Sites(s) or engage others to track your behaviour on our behalf.


    Third Parties

    To help us better understand how people use the Site(s), we work with analytics partners such as Google Analytics. Google Analytics uses cookies and similar technologies to collect and analyse information about use of the Site(s) including measuring traffic to the Site(s) and how users interact with the Site(s). You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the Site(s). To block Google Analytics specifically, you may install the Google Analytics Opt-Out Browser by clicking here.

    Third parties, such as Google, may also use such tracking technologies to collect or receive information from the Site(s)  and elsewhere and use that information to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads both on the Site(s)  and on other websites and online services. Targeting and advertising cookies we use may include Google, and other advertising networks and services we use from time to time. For further information on how Google uses your data, please refer to http://www.google.com/intl/en/policies/privacy/partners. To opt out of Google Analytics for display advertising or customise Google display network ads, you can visit the Google Ads Settings page. We do not control any of these opt-out links and we are not responsible for the availability or accuracy of these mechanisms.
  1. Protection of your Personal Data

    We take the protection of your Personal Data seriously but, unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through the Site(s); any transmission is at your own risk.
  1. Overseas transfer

    We may transfer your Personal Data to other countries.  However, we will only transfer your Personal Data to other countries in accordance with applicable law.
  1. Access and Correction of Personal Data

    You undertake that you will provide accurate and complete Personal Data, and update this Personal Data with us from time to time.

    You may request to access or correct your Personal Data held by us by contacting us at the contact details set out in section 15 of this Policy.  All requests for access and/or correction will be  processed within a reasonable time except where we refuse such requests in accordance with any applicable laws or regulations.
  1. Data retention

    We will cease to retain your Personal Data when the purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.
  1. Changes to this Policy

    We will amend this Policy from time to time, and the updated versions will be posted on www.hyundaisingapore.com; and date stamped so that you are aware of when the Policy was last updated. Please check back frequently to see any updates or changes to this Policy. If we make any material changes to this Policy, we will provide notice including by way of a banner on our website.
  1. How to contact us

    We welcome your feedback, comments and any questions that you may have.

    If you wish to contact us, please write to us at the e-mail address below, referencing 'Privacy Policy': privacy@HMGICS.com.
Updated as of 27th June 2022
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